Both Coviu and HiDoq are Australian based, and granted, much of the underlying technology that Coviu uses is similar to HiDoq. However, three things set HiDoq apart.
- Ease of use
- Appointment confirmations and reminders
On the surface Coviu looks pretty similar to HiDoq but this doesn't take into account usability. It's hard to objectively measure user experience. Instead, please read their reviews in the App Store. As at Match 16, 2021, they average 2.0 stars out of 5. This score is actually buoyed by a 5 star rating from "JeffW263". Perhaps coincidentally, Jeff Wang was a co-founder of Coviu.
Coviu App Store Review Highlights:
- "Don’t even bother - it never works!" - BN0079, 27/10/2020
- "Does not work" - Tim.E-H, 09/08/2020
- "Couldn’t use it" - vancej88, 14/04/2020
- "If I could give zero stars, I would." - iamasarahlouise, 03/05/2020
- "Simply just does not work." - Ronster9273, 30/04/2020
- "constantly disconnects and drops out" - esmepar, 28/04/2020
- "Doesn’t work" - jarimado, 22/04/2020
- "In Safari drops out all the time" - Dima115, 24/04/2020
These quotes all come from the iOS App Store and are talking about the Coviu iOS app. Whether it is emblematic of the desktop/web version we'll have to let you decide.
To a certain extent, there is a trade-off between a feature-rich yet complex tool (which requires training and time to master) and a simple yet easy-to-use too (which can be used intuitively and does not require training). Striking a good balance of features and ease-of-use is a matter of opinion and can vary from person-to-person.
Ease-of-use is obviously a subjective measure; however, we feel that HiDoq is clearly much easier to use from both a patient and providers perspective. This is not to say that HiDoq is feature-poor. The complexity introduced when adding more and more features can be mitigated through good user-experience design.
We invite you to try out HiDoq. It is free to try out, and you will be conducting your first consultations in a few minutes. We also invite you to watch the 22-minute Coviu demo video and compare.
The Screenshot from the Coviu listing in the App Store as at March 16, 2021.
Coviu has different pricing for Allied Health versus GP's and Specialists; then within each, they have Starter, Professional and Clinic plans. Each plan has different functionality which makes it a little hard to compare apples with apples. We will take the example of a GP or Specialist wanting to conduct occasional telehealth consultations where multiple people can be invited (e.g. a translator or guardian as well as the patient). That means we need Coviu's Professional Plan (their middle-tier). If we were to pay month-to-month, that is $59.95. HiDoq is almost half that at $26 per month.
HiDoq also offers the option of paying per consultation. This is considerably more cost-effective for providers that may only conduct a few telehealth consultations a week. Coviu requires each provider to pay no matter how frequently they use it.
Receptionists, Secretaries or Assistants will also need a Coviu account if they are setting up the consultations for the provider. Coviu does make every 5th user on a Professional plan free; however, this will likely be an address cost over and above if you were to use HiDoq. HiDoq makes "Booking Manager" accounts free. They allow Receptionists, Secretaries or Assistants to make bookings and set up consultations on behalf of a provider.
3. Appointment confirmations and reminders
Coviu and HiDoq handle appointments very differently. Coviu has a URL that providers give to patients and tell them to enter the waiting room. It is up to the provider to communicate this URL to the patient. HiDoq, on the other hand, allows you to invite patients to a consultation, and each consultation has its own link. You enter the patient's name and email or phone number, and HiDoq will send an email or text message to the patient as a confirmation. HiDoq will also send appointment reminders to ensure that patients don't forget.
This information was accurate as at 16 March, 2021.