We've changed our name.
Same great service.
Easy, Compliant & Secure Telehealth
Video consultations that are:
Try It Out
2-minute setup. Free Trial.
No credit card required.
Easy to use
Custom-built for compliance with Australian Privacy Principles ... unlike some others.
In June 2018 Donald Trump signed the CLOUD Act into legislation. It allows US law-enforcement agencies to access data that is stored by any US-based tech company.
The Australian Signals Directorate (the Australian government agency responsible information security) says organisations storing or transmitting "sensitive data" about Australian citizens, must be able to guarantee that data is not accessible by foreign governments. If you use a US-owned service, you're not complying.
This means all video and audio travel directly from you to your patient. No video or audio data travel through a central server.
This means all video and audio is encrypted on your computer or phone, delivered to your patient's computer or phone and decrypted. All in real-time.
We use Advanced Encryption Standard 256-bit keys (AES256-GCM). There are no known cases of this encryption having ever been "cracked".
Video and audio travel directly from you to your patient.
Video and audio travel via a central server. This often means patient data leaves the country.
Professionalize your clinic
Clinic accounts are available.
Your logo and colors
Everthing patients see is customized with your name, logo and colors.
Manage your team
Invite multiple Health Practitioners and Booking Managers in an easy-to-use dashboard.
Share Pay-As-You-Go Credits amoung your Health Practitioners, or purchase Unlimited Plans.
General Video Conferencing Tools
Built for APP Compliance
Healthcare Specific Tools
Built for APP Compliance
|Zoom for Healthcare||$$$|
You have to either specially configure the settings to turn off certain features (like auto-backups), or you have to speak to a sales rep and have them set up your account and manually sign a Business Associates Agreement.
Always free for Patients & Booking Managers.
Plans for Clinics also available.
Unlimited Plan$22 per month
Pay-As-You-GoFrom $1.70 per consult
* Prices based on similar monthly packages. See details.
- Features vary between competitors.
- Competitor plans for comparison were selected assuming low definition video is unacceptable, and multiple participants are required on occasion.
- Prices taken as at June 17, 2020.
- Prices for Doxy.me and VSee have been converted from USD (using the exchange rate as at June 17, 2020).
Easy to manage
become remain superheroes!
Receptionists, Assistants and Secretaries can create free "Booking Manager" accounts and can schedule consultations on behalf of Health Practitioners.
Practice Managers can set up a "Clinic" within HiDoq. As a "Clinic Admin" and you'll be able to:
- Invite multiple Health Practitioners and Booking Managers.
- Consolidate billing.
- Customize with your logo and colors.
Call us to find out how we can help you onboard your practice.
What our happy customers are saying
I am truly impressed with how secure this software is. I work purely online and this will put a lot of my client's minds at ease, knowing how secure/confidential it is. Thank you for developing something so unique and affordable for independent practitioners like myself.
I've been using HiDoq for a little while now and it is great. I needed a tool that just works, and HiDoq works like a charm. Patient find it easy to use which means no more spending the first 5 minutes saying, "Can you hear me now? How about now?"
Psychotherapist and Counsellor
St Kilda Counselling Clinic
Melbourne - Australia
What reassures me and my patients, is that it's a direct call. We don't send any data to a 3rd party or overseas, so it's secure and protects us both. Telehealth is going to make healthcare more accessible, economical and equitable in the future, so it's great to know we can keep conversations confidential.
Dr Alice McNamara
MP Sports Physicians
Mornington - Australia
I discovered HiDoq when I was searching for a platform that facilitated secure video consultations. It is exceptionally easy to use and has enabled video consultations to be had with any patients who have access to a smartphone, tablet, or computer. The ability to selectively screen share and include up to 4 participants has been appreciated by many of my patients who like to view their blood count results or who want to include family members in the consultation.
Dr Cecily Forsyth
North Gosford - Australia
I am new to Telehealth and have only been using it since COVID-19. I am impressed by the ease of use both for me and my patients. The response to queries is almost immediate which is very reassuring. The added and crucial benefit of the online security [virtual waiting room] makes it a "no-brainer" choice for me.
Dr Iggy Soosay
Melbourne - Australia